dolitl Service News

May 24

Some IoM Sites Unavailable (Resolved)

We’re currently experiencing an issue with some of the sites we host in the IoM data centre. We’re awaiting more information from the data centre and will post an update as soon as possible.

Web sites are now back up - downtime was about 45 minutes.

Apr 12

Clickatell SMS Scheduled Maintenance (Completed)

The following notification has been received from Clickatell:

Subject: Clickatell Scheduled Maintenance <18/04/2010>

Start: Sunday, 18 April 2010 06:00:00 GMT

End: Sunday, 18 April 2010 06:30:00 GMT

Description: All APIs (SMPP, XML, HTTP/S, SOAP, FTP, SMTP and COM Object) including the Clickatell website, Communicator and Messenger PRO will be unavailable during this period. There will be 30 minutes of downtime expected from this maintenance, between 06:00 to 06:30 GMT. It is recommended that customers queue all messages and web access for the duration of this maintenance window.

NOTE: dolitl is providing this information as a service to customers.

Sage Pay Scheduled Maintenance (Completed)

The following notification has been received from Sage Pay:

Preparation for Sage Pay’s system upgrade will commence on Saturday 17 April 2010 at 22:00

We are now ready to start preparing our system for the essential upgrade as outlined by our MD, Simon Black. Once complete this will dramatically enhance the service you receive from Sage Pay.

What’s happening on Saturday 17th April?

This phase of the upgrade will involve moving the Sage Pay Live Payment Gateway service across to our Disaster Recovery (DR) site, which will enable us to rebuild our live site into the much improved and upgraded system. The new hardware enables us to increase the speed and capacity of our systems and will ensure that we are able to cope with predicted demand over the coming years.

Work will start at 22:00 on Saturday 17th April 2010. The upgrade has been carefully planned to minimise disruption to you and your business and the only potential risk of downtime will be the time it takes the internet Name Servers to pick up our new IP addresses. This could be as little as a few seconds, however it may be slightly longer - unfortunately we have no control over the internet Name Servers except to suggest how often they check for new addresses.

NOTE: dolitl is providing this information as a service to customers.