Sage Pay have advised of an external issue which is affecting their service.

BT has confirmed a fire at their exchange in North Paddington, London. This has impacted a large number of UK businesses, including Sage Pay and the major banks that route transactions through the exchange. Sage Pay has taken action to mitigate this issue by moving transaction processing to their backup data centre. However, the issue has affected connectivity to some banks who rely on the exchange and Sage Pay are currently unable to process via those banks at this time. This includes (but is not limited to) Lloyds Cardnet and Halifax Bank of Scotland customers.

Please note, as banks and payment providers look for alternative transaction routing solutions away from the North Paddington exchange, this could create some general capacity issues, resulting in transaction ‘time-outs’.

Sage Pay will continue to post updates to their Sage Pay System Monitor page.

Update @ 18:00: ”All acquirers are now processing. However, customers may still be experiencing some intermittent authorisations.”

Update @ 15:30 12 April: ”We have now received formal confirmation from British Telecom that the Paddington Exchange is fully functional and their network issue has been resolved.

All transactions are once again processing through the primary communication lines and we are not experiencing any transactions timeouts. We will continue to closely monitor transaction volumes and performance and update you should we observe any changes in service.”

This posting is for customer information only. All dolitl services are currently running OK.

A reported fire at a BT exchange in North Paddington, London is affecting telephone and Internet access for a large number of people. The following area codes are affected:

01132 01142 01159 01162 01179 01189 01204 01206 01209 012135
012174 01223 01224 01225 01227 01229 01233 01235 01236 01241
01243 01244 01248 01252 01254 01255 01268 01273 01274 01276
01277 01278 01279 01284 01293 01297 01303 01304 01306 01322
01327 01329 01332 01341 01343 01344 01354 01372 01376 01382
01403 01407 014124 014188 01423 01424 01428 01443 01452 01460
01474 01480 01487 01488 01489 01491 01494 01495 015123 015152
015172 01526 01548 01580 01603 01604 016140 016163 01621
01622 01626 01628 01634 01635 01638 01642 01676 01678 01690
01702 01707 01708 01727 01733 01736 01747 01749 01752 01772
01786 01787 01788 01789 01792 01794 01795 01803 01825 01842
01865 01869 01892 01902 01903 01908 01909 019141 019143
019148 01920 01923 01924 01925 01926 01932 01945 01953 01983
01992 01993 0203073 0203075 0203112 0203144 0203204 0203205
0203206 0203214 0203219 0203230 0203238 0203275 0207052
0207121 0207159 0207165 0207168 0207209 0207221 0207224
0207225 0207229 0207240 0207258 02072620207266 0207286
0207287 0207289 0207292 0207307 0207317 0207319 0207328
0207353 0207355 0207371 0207372 02073770207384 0207394
0207399 0207402 0207408 0207409 0207419 0207431 0207432
0207433 0207434 0207435 0207436 02074370207439 0207443
0207447 0207449 0207460 0207474 0207478 0207483 0207486
0207487 0207491 0207493 0207494 02074950207499 0207534
0207535 0207537 0207538 0207563 0207569 0207581 0207584
0207586 0207589 0207590 0207591 02076020207603 0207604
0207613 0207616 0207624 0207625 0207629 0207638 0207647
0207681 0207692 0207706 0207722 0207723 0207724 0207725
0207734 0207794 0207813 0207823 0207837 0207851 0207907
0207916 0207935 0207987 0208301 0208309 0208346 0208399
0208400 0208466 0208503 0208563 0208567 0208573 0208596
0208653 0208686 0208699 0208723 0208726 0208735 0208741
0208742 0208747 0208748 0208759 0208803 0208834 0208846
0208892 0208968 0208987 0208993 0208994 0208995 0208996
0238020 0238040 0238042 0238047 0238066 0238077 0238084
0238087 0239229 0239232 0239281 0247660 0292047

There are however reports of others being affected nationally depending on how their Internet provider routes their Internet traffic.

Update @ 18:00: Damage to the exchange has reportedly been caused by flooding and fire although the sequence of the events is not clear at present. The fire is now believed to be out and flooding has been stopped. Water pumps are currently on site to clear water from the exchange, at which point engineers will be able to fully assess the damage.

An initial ETR has been set as 12:00 on the 2 April 2010 although further updates will follow as and when they become available.

Update @ 16:00 2 April: Work on this issue is still ongoing, however power and the majority of services have now been restored.

Received from our contact at British Cattle Movement Service:

Maintenance will be taking place between 17.00 on Saturday 27th February and 05.00 Sunday 28th February which will mean the CTS Web Services are unavailable for periods of time between the specified hours.

NOTE: dolitl is providing this information as a service to customers. We do not maintain or operate any of the BCMS CTS services.